West Virginia’s Snowshoe Mountain Resort began selling a “Ridiculous Pass” this morning, but with the resort’s web site and telephone lines seizing up under high demand, hundreds of potential customers found themselves staring at a broken web page in frustration, unable to purchase the pass.
Snowshoe is running a 10-day sale on the 2015-2016 season pass between February 17-26, 2015. The first 2,500 passes are being offered for $209, with the next 5,000 passes being sold for $219. After that, the price rises to $229 until February 26, going to $329 after the sale. In addition to being valid for the 2015-2016 winter season, the pass will be good from March 1, 2015 through the end of this season.
On Tuesday morning, Snowshoe’s Facebook page was littered with angry posts from customers unable to purchase the pass, either via Snowshoe’s web site or over the phone. DCSki readers reported an inability to complete the purchase steps on-line, and experienced busy signals when trying to call the resort.
“With the pass being so popular, we are experiencing a lot of traffic to our website,” noted the resort. “Please be patient as you move through the booking this morning.”
That may come as little consolation to customers who attempted to purchase the pass at the beginning of the sale, hoping to buy one of the first 2,500 passes at the lowest pricing tier. Rather than being pleased with the competitive pricing, many skiers and snowboarders are turning to social media to express their frustration and anger with the purchasing process.
